If you don't see the answer to your question here, please fill out and send over a contact form. You will receive a response within 48 hours of the receipt of your submission.
• What are the services you provide?
CFD offers a wide range of design services that include are are not limited to the following. If you don't see what you're looking for on this list, please contact us with your project needs and specifications:
• What do I need to do to get started on a project?
First of all, thanks for your interest in using us for your design needs! All you need to do is contact us using the form or fill out this short questionnaire about your project. You'll need to answer just a few questions and try to give as much information as possible about your project. You'll hear back from us within 24-48 hours from the receipt of your inquiry.
• How does my project get quoted?
Quotes are sent as a flat fee that is based on CFD's hourly rate. To find out the current rate, please contact us! Prices will vary based on project, timeline, and complexity. Everything is outlined in your custom quote after we have the nitty gritty about your specific project. We do also provide a reduced rate for non-profit organizations, so don't forget to inquire!
• What happens after I receive the quote?
After receiving the quote for your project, (this is sent via e-mail), and you're ready to move forward, you will need to sign the project agreement. The project agreement outlines and explains our basic terms and conditions for your project. This is sent with your quote. You will also need to put in a 50% deposit to secure your project schedule and allow us to begin work on your job.
• How do I submit my payment?
Payments can be submitted using either PayPal (we will send you a direct payment link where you can either use PayPal or any major credit card) or check. Checks need to be addressed to Clarise Frechette Design, LLC and sent to the below address:
Clarise Frechette Design, LLC
1200 18th Street NW Suite 700
Washington, DC 20036
• What is the average timeline for the completion of projects?
Timelines will vary between the type of project and our availability. We do all that we can to ensure a timely schedule so that your project is finished on or before the date you need it completed. Deadlines not only depend on our diligence, but also on when our client can get revisions back to us. On average, we can get certain projects done in as little as 5-7 business days. Larger projects that are more involved, such as websites can take anywhere from 6-8 weeks to a few months. As long as it doesn't go beyond the scope of the original project brief, edits usually take about 3-5 business days from the receipt of the revisions. All specifics will be outlined in your quote and/or proposed schedule.
• My deadline was yesterday, do you accept super duper rushed projects?
We understand that sometimes it's hard to predict when an emergency project will arise and it can leave you with an aching head and a suddenly busy schedule. We try our hardest to mitigate stress for our clients, and so we do accept rush projects. However, in many cases, there will be a rush charge that is dependent upon our availability. The best way to find out is to contact us about your situation and you can be sure we'll help to the best of our abilities.
• What is my involvement as the client? How can I stay connected to the progress of my project?
Clients can often vary in their preferences over the creative process. Some want a hands-on experience and others prefer to give us complete creative freedom. While we give our input and technical expertise for each and every project, we welcome and encourage your feedback. We keep you updated by providing proofs for your review. We also have open communication with our clients and pride ourselves in our trustworthiness and reliability. We're available for you on the phone, via video chat, and e-mail. Are you in DC? Well, should you request an in-person meeting, we can do that, too!
• What deliverables do I get and how do I receive them once my design project is finished?
Based on the project, your custom quote will list the deliverables that you will receive. For instance, logo designs will include branding guidelines, black and white files, color files and any other specific file types listed in the quote. The files included are typically .jpg, .png and .eps versions. These are all explained in your custom quote. Files are typically sent via e-mail or through a download link.
• Who owns the copyright for completed/finalized work?
Our clients own the copyright to their finalized artwork and they are free to use, copy, and distribute the work as needed. Other license agreements will be made in writing. Clarise Frechette Design, LLC holds personal rights to use the work and any of its preliminary elements in the promotion of Clarise Frechette Design, LLC, graphic design competitions, educational purposes and the like.
• Where can I find your basic terms and conditions?
You will receive a project agreement via e-mail that is sent with your quote. But you can also access the basic terms and conditions of Clarise Frechette Design, LLC here. *We reserve the right to amend and update this document as needed. Be advised that individual project agreements supersede any conflicting information presented in this document.
• Do you offer printing services?
At this time, we do not provide printing services. However, should you request it, we can direct you to our network of printers for your project and also help you in obtaining printing quotes.
• I love the outcome of my project and want to shout it out to the world! Where can I submit a testimonial or send you a referral?
Testimonials and referrals are the highest form of flattery for us and we're delighted that you're delighted! You can send your testimonial here and your referral here. When you're happy and we know it, it's not just because you clapped your hands - thank you for your public encouragement!
• I'm an artist too and I'd like to collaborate on a project. Do you accept collaboration propositions?
Absolutely! We're always looking for ways to keep connected with other artists. Please drop us a line!
• What software do you use?
We use the latest in design software. Below is a list of the ones we use most often:
• What are PMS colors?
PMS stands for the Pantone Matching System which is a proprietary and standardized color matching system that is used primarily in printing to achieve exact replicas of certain colors. This system is mostly used for logos where companies need to have a consistent color for branding purposes (ex: Coca Cola red, Starbucks green, UPS Brown, etc.). These colors are printed using special ink on an offset press. It's also typically much more expensive than printing on digital printers.
Digital printers print in a CMYK process where the computer will use a combination of color values to produce certain colors. Their values have slight variations in calibration, and colors will look different from printer to printer resulting in color inconsistencies. I'm sure you can see how this can cause identity problems in brands. When you get a logo from us, we will provide you with your logo's PMS color(s) for reference.
• What is a high resolution image and why do I need one?
Image resolution is the amount of detail that an image holds. A high resolution image is a raster image that is at the very least 300dpi (dots per inch). Basically, the higher the resolution, the higher the image detail. When re-sizing images, you often lose image quality because you're increasing the amount of area an image needs to fill in with pixels. For example, if you have an image that you'd like to use for a postcard that is 4x6in, you would need an image that is at least 4x6in and has a resolution of 300dpi. If we used an image that was 4x6in and 72dpi (this resolution is typically used for web purposes), the result would be a very blurry image.
If you have a particular image(s) that you'd like to use in your design, we will analyze it and will let you know if there are any problems with the resolution.
• What is the difference between a raster image and vector graphic?
A raster image (or bitmap image) is an image that is consisted of pixels. Vector graphics are shapes that are based from mathematical calculations. When scaled up, raster images will lose clarity because the viewable size increases whereas vector graphics will not lose image clarity at any size.
When you receive logos from CFD, we always provide you with a vector version of your logo. What? Don't have a vector version of your logo? You're in luck! We do edits and vectorization of logos. Contact us for pricing!
• You completed my project and I approved the final work. It's been a while since, and I have more changes. Now what?
While we save all of your files upon completion, once a project is finalized, it gets archived. Any additional changes will open a new work order and will be considered a new project and will be billed accordingly. But, coming back to us for edits it has its perks. We know your project in and out and have already been through the development stages with you! We're familiar with your files and its organization. Plus, we're always happy to work with repeat clients! It truly is a win for everybody!